Reception Team Leader at Accor

Leeds, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reception management, Guest services, Team leadership, Check-in procedures, Account settlement, Upselling, Staff training, Opera system, Customer experience, Communication, Problem solving

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Reception Team Leader First impressions are everything! As a Reception Team Leader, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What is in it for you: Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! What you will be doing: Greet, check-in, respond to requests and settle accounts while providing exceptional service Take initiative to add a personalized experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling. Train and Suport the team in providing excellent service. Qualifications Your experience and skills include: Minimum 2 years experience Service focused personality is essential Additional Information experience is an asset Prior experience working with Opera or a related system Fluency in English additional languages are a plus Your team and working environment: Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Reception Team Leader manages the guest journey from arrival to departure to ensure a memorable experience. They are also responsible for training the team and promoting hotel facilities to enhance guest stays.