Reception Team Leader at BaxterStorey

City of London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

38000.0

Posted On

08 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management, Coaching, Customer Service, Team Leadership, Operational Management, Relationship Building, Innovation, Adaptability, Flexibility

Industry

Food and Beverage Services

Description

Company Description Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers. Job Description We are currently recruiting for a Reception Team Leader to join our front of house team in the London offices of a law firm that is a brand-new Portico client! The Reception Team Leader role has 3 key elements. The first is to effectively provide management and direction to the team. They will be the first point of contact for all team members and will have to use excellent coaching skills to create a culture of excellence, steering to the delivery of world class customer service! Another key part of the role is managing the operation, as well as setting standards through operational involvement and monitoring team performance. Innovation is also welcomed, as the Team Leader will be expected to come up with new ways to improve our services. Finally, successful candidate will be highly visible, as they work closely with the firm’s staff and their clients, as well as other service partners in the business. This means that the successful candidate will be able to build relationships with people at all levels and represent our client as a proud ambassador. Hours: 40 hours per week, Shifts between 7am-7:30pm from Mon-Fri Salary: £38,000 Qualifications The role is hands on, with the Team Leader being involved in all aspects of the services that our team provides. Therefore, it is essential to have an open minded, adaptable, and flexible approach, in an ever changing and evolving business. The successful candidate will ideally have experience of working at Team Leader level, preferably within a Corporate Reception environment. Additional Information What's in it for you? Excellent holiday allowance Pension contributions, Life insurance Enhanced annual leave Recommend a Friend Bonus Scheme Thank you voucher scheme. 24-hour personal helpline for employees, providing counselling & information services. Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more. Our Training Academy provides excellent training and development opportunities for our people.

Responsibilities

The Reception Team Leader will manage and direct the front of house team, ensuring the delivery of world-class customer service. They will also monitor team performance and implement innovative ideas to improve services.