Reception Team Member at Accor

Portsmouth, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Multitasking, Communication, Team Working, Pressure Handling, Patience, Compassion, Administration, Computer Skills, Registration, Check-in, Check-out, Account Maintenance, Reservation Management, Security Procedures

Industry

Hospitality

Description

Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description We are currently looking for an enthusiastic team member to join our team at the Ibis budget in Portsmouth. Someone who is fully flexible and able to work a mix of shifts, including early, lates and night shifts. The role is hourly paid and will be flexible in the hours that you will work each week. It is a really exciting time to join the team, as grow and prepare for the summer period at the hotel. Ideal to have experience on reception at a hotel, however not mandatory. Please apply today! Duties include but are not limited to: Provide efficient guest registration, check-in, and check-out services. Maintain accurate guest accounts and offer helpful, precise information. Handle guest requests promptly, courteously, and efficiently throughout their stay. Lead by example in delivering exceptional customer service. Ensure smooth communication between guests and hotel departments. Handle incoming calls professionally, transferring them as needed. Follow strict security procedures to protect guest confidentiality and safety. Ensure secure handling of room keys, guest data, and credit card transactions. Manage reservations with accuracy and efficiency. Maximize sales opportunities through effective guest interactions. Maintain accurate documentation of guest messages and internal communications. Ensure guest and hotel accounts are correctly updated with all charges. Keep all equipment in good working condition and used appropriately. Assist the Food & Beverage department when needed. Follow fire and evacuation protocols. Perform additional tasks as assigned by management. Address guest concerns effectively and escalate issues to the Manager on Duty when necessary. Continuously strive for total customer satisfaction through proactive service. Qualifications Skills include but are not limited to: Customer Service skills Ability to multitask Excellent communication skills Team working skills Ability to cope well under pressure and interact with patience and compassion Administration skills Computer skills Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration. Job-Category: Rooms Job Type: Permanent Job Schedule: Casual

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Responsibilities

Key duties involve providing efficient guest registration, check-in, and check-out services while maintaining accurate guest accounts and handling requests promptly and courteously. Responsibilities also include professional handling of incoming calls, managing reservations accurately, and ensuring secure handling of guest data and transactions.