Job Ref: EHG2973
Branch: Holiday Inn Bristol Airport
Location: Holiday Inn Bristol Airport, Bristol
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40 Hours weekly
Posted date: 19/03/2025
Closing date: 21/04/2025
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and EasyHotel, located across the UK, Europe and the Caribbean.
Start your journey with us as a Reception Team Member at our Holiday Inn Bristol Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. We are looking for people who our guests rely on to handle transactions, offer local insights and anticipate every detail for a problem free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

• Create a warm welcome to everyone and set the tone for each of our guests’ experience.
• Ensure that our guests experience a smooth Check-in and Check-out process (Including Group Check ins).
• Providing a warm welcome to guests, answering questions about products services where necessary in person and via telephone.
• Pre arrival planning and check in / check out using Front Office systems.
• Ability to communicate across all departments confidently and in an efficient manner.
• Report any maintenance and security issues as appropriate.
• To assist guests with all their requests, queries and challenges in a proactive and responsible manner.
• Carry out guest call backs to ensure everyone is happy.
• Recommend places to visit and make bookings on behalf of our guests.