Reception Team Member (M/F/X) at Accor

Hounslow, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Check-in/Check-out Management, Reservations Handling, Payment Processing, Account Management, Professional Communication, Information Provision, Confidentiality Maintenance, Security Procedures, Interdepartmental Communication, Query Resolution, Shift Handovers, Computer Systems Proficiency, Booking Platforms, Organization, Attention To Detail

Industry

Hospitality

Description

Company Description Our mission at Ibis Budget London Heathrow Central is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career, or a calling - whatever brings you here, we have something for you. As part of our team, you will enjoy: Free night stays in UK hotels and 50% discount in Accor restaurants (T&Cs apply) Discounted hotel rates worldwide Access to Accor Academy for continuous learning Wellbeing support for work and life balance Career opportunities across 5,000+ hotels in 100+ countries A chance to contribute to a more inclusive and sustainable world Our objective is simple: help you grow and unleash your personality. Job Description As a Reception Team Member, you are the face of our hotel and the first impression for every guest. You will be responsible for delivering friendly, efficient, and professional service at all times, ensuring every guest feels welcomed, supported, and valued from check-in to check-out. Your key responsibilities include: Managing guest arrivals and departures smoothly Handling reservations, payments, and guest accounts accurately Answering and transferring calls professionally Providing clear information and promoting hotel services Maintaining guest confidentiality and security procedures Supporting communication between departments Resolving guest queries with confidence and care Ensuring smooth handovers between shifts You will work as part of a close-knit team, supporting colleagues and contributing to a positive, high-performance environment. Qualifications We are looking for someone who is: Friendly, reliable, and customer-focused Confident communicating in English (additional languages are a plus) Comfortable using computer systems and booking platforms Well organised with strong attention to detail Calm under pressure and adaptable to changing situations A strong team player with a positive attitude Previous hospitality or customer service experience is desirable, but not essential – full training provided Most importantly: you enjoy helping people and take pride in doing things properly. Additional Information By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future. We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong. Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time

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Responsibilities

The Reception Team Member acts as the hotel's first impression, responsible for delivering friendly, efficient, and professional service throughout the guest's stay. Key duties include managing arrivals/departures, handling reservations and payments accurately, and resolving guest queries with confidence.