Reception Team Supervisor

at  Eclipse Hotels Group

Job Ref: EHG2934
Branch: Holiday Inn Bristol Airport
Location: Holiday Inn Bristol Airport, Bristol
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Posted date: 20/01/2025
Closing date: 05/03/2025
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and EasyHotel, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for a Reception Team Supervisor at our Holiday Inn Bristol Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Reception Team Supervisor, you’ll deliver this through managing all aspects of the day to day operations of the hotel. You’ll also create the warm atmosphere that makes our guests feel at home in any location. In addition to this you will have an excellent eye for detail and exemplary customer service skills.

• Create a warm welcome to everyone and set the tone for each of our guests’ experience.
• Ensure that our guests experience a smooth Check-in and Check- out process (Including Group Check ins)
• Coverage of the Reception desk, concierge desk and night shifts.
• Be able to answer our hotels calls in professional yet welcoming manner.
• Follow compliance guideline in relation to taking payment preauthorisation and checking credit limits.
• Act a “Champion” for any new Front Office programmes, procedures or systems.
• Mentor and act as a point of support for all our Guest Experience Agents Trainees.