RECEPTIONIST/ADMIN ASSISTANT

This is a 12 month fixed term role to cover Maternity Leave - for the total 12 months, this will be full-time (Monday to Friday) working 37.5 hours.

OVERVIEW

Alex Stewart International are currently looking for a Receptionist to join our team. The successful candidate will manage the reception area and be the main point of contact for all visitors on site, whilst providing general administration support to the Administration Department.

ESSENTIAL KEY SKILLS / ATTRIBUTES

• Outstanding customer service including telephone and e-mail etiquette.
• Confident answering in-bound calls and making out-bound calls.
• Excellent administration skills.
• Strict attention to detail.
• Ability to multi-task. Must be able to organise and manage several tasks.
• Able to communicate professionally at ALL levels within the company to find information for clients or to provide feedback.
• Able to communicate professionally with clients; delivering or requesting information.
• Ability to learn and understand database systems.
• Good customer facing skills, presenting a professional image and able to develop and maintain business relationships.

DESIRABLE KEY SKILLS / ATTRIBUTES

• Competence with standard Microsoft software packages
• Ability to learn, understand and apply new systems
• GCSE grade A – C English and Maths.
• Experience within a customer service or client facing environment.
• Experience as an administrator.
  Job Types: Full-time, Permanent
  Pay: £24,000.00 per year

Benefits:

• Company events
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site parking

Work Location: In perso

1. Provision of first-class customer service.
2. Answering and fielding all in-bound calls and transferring them to the relevant Department.
3. Ensuring effective communication between customers/clients and colleagues, by re-directing any telephone and e-mail queries to the relevant Department.
4. Ensuring all visitors sign in and out of the premises and issuing them with a Visitor lanyard whilst they are on site.
5. Greeting all visitors in a polite and friendly manner.
6. Maintaining cleanliness and tidiness throughout the reception area.
7. Making out-bound calls to customers/clients where required.
8. Customer liaison and maintaining regular contact and building rapport on any business-related issues.
9. Ensuring accuracy of information when assisting with data entry tasks.
10. Contribute to the laboratory quality of service.
11. Undertake responsibilities in accordance with Company policies and procedures.
12. Any other duties as required by Senior Management.