QUALIFICATIONS:

Applicants must possess:

• Post-Secondary education with a payroll, customer care focus.
• Excellent interpersonal, communication and organizational skills
• Knowledge and experience in:
• standard office practices,
• use of office equipment,
• computer fundamentals and software
• Proficiency in Word and Excel is a requirement
• Demonstrated competencies in planning, time management, ability to determine the priorities of duties and tasks and to be self-directed in their completion

• Greeting visitors, determine purpose of visit, and direct visitors to appropriate person or service
• Answer and forward telephone calls, take messages, schedule appointments
• Accounts Payable & Accounts receivables processing and collection
• Processing Resident Census
• Maintain records as required and performs clerical work as assigned following Extendicare policies and procedures; maintain current, orderly filing system
• Handle payments and trust deposits and withdrawals from families and residents, distribute mail
• Maintain office equipment by following guidelines in owner manuals and contacting service repair as necessary
• Monitor front door for residents at risk to elope
• Adhere to established policies and procedures regarding quality assurance, fire, safety, and environment and infection control.
• Replace Staffing Scheduler and all duties when required
• All other duties as assigned.