THE ROLE:

This is a casual part-time, job-share position working 25 hours per week (2.5 days) at the Carrington Training Complex. As the first point of contact for all visitors, staff, and guests, the Receptionist plays an important role in delivering a professional, welcoming, and well-managed front-of-house service. The role supports the day-to-day operation of the reception area and meeting spaces, helping to ensure a smooth and consistent visitor experience in line with the Club’s standards and values. It requires strong communication, discretion, and organisational skills.

Key Responsibilities

• Act as the first point of contact for all visitors to the Carrington Training Complex, providing a professional and courteous welcome.
• Uphold Manchester United’s standards and values through consistent presentation, communication, and conduct.
• Ensure all visitors are signed in, provided with the necessary assistance, and directed appropriately.
• Maintain a clean, safe, and well-presented reception area at all times.
• Monitor and report any facilities issues or health and safety concerns to the Facilities Manager promptly.
• Manage visitor access in accordance with established security procedures.
• Coordinate meeting room bookings via Outlook and the UMA system, ensuring accuracy and availability.
• Liaise with internal catering and AV teams to ensure meeting rooms are appropriately set up and supported.
• Oversee the preparation and resetting of meeting rooms before and after use.
• Handle telephone, email, and in-person enquiries in a professional and efficient manner.
• Direct enquiries to the appropriate departments and escalate complex matters as necessary.
• Maintain a high level of confidentiality and accuracy when managing visitor records or internal information.

The Person:

• Proven experience in a front-of-house, reception, or customer-facing administrative role.
• Excellent interpersonal and communication skills, with the ability to interact effectively with a wide range of individuals, including senior stakeholders and external visitors.
• Strong organisational skills, with the ability to prioritise tasks and manage time efficiently in a dynamic environment.
• High level of professionalism, discretion, and reliability.
• Confident and courteous telephone manner, with experience handling enquiries both in person and remotely.
• Strong attention to detail and a commitment to maintaining high presentation and service standards.
• Competence in using Microsoft Office applications (e.g., Outlook, Word, Excel) and experience working with calendar or booking systems.
• Ability to work independently and as part of a team, demonstrating initiative and flexibility.

Desirable:

• Experience managing a multi-line switchboard or visitor management system.
• Familiarity with AV and meeting room technology.
• Experience using facility or procurement systems such as UMA, CAFM, or Medius.