JOB DESCRIPTION

As a Receptionist at The Grand, York your main responsibility will be building relationships with every guest walking through the doors of our spectacular hotel. You will ensure that our guests are welcomed in a warm and friendly manner, showcasing 5* standards throughout every interaction.
You will be responsible for completing administrative tasks such as check-in and check-out, allocating rooms and direct guests accordingly, preparing room bills and ensuring prompt payments, responding to guest requests and providing information and assistance with booking restaurants, local amenities and attractions. You will be the first point of contact for guests’ enquiries during their stay, making sure that complaints are dealt with in a polite and timely manner to achieve maximum guests’ satisfaction whilst preventing a loss of revenue

ABOUT US

The Grand is York’s only five-star hotel, situated in the very heart of the historic city. The property offers a splendid blend of Victorian elegance and modern sophistication and is known worldwide as a beacon of hospitality excellence. We are honoured to have been awarded the ‘Hotel of the Year’ Catey and we are also absolutely delighted to be named in The Sunday Times top 100 ‘Best Places to Work 2023’.
Along with our 207 guest bedrooms, we boast an award-winning rosette restaurant, The Rise, which holds the Conde Naste 2022 award for Best Afternoon Tea. In addition to this, our new fine dining restaurant, Legacy, provides the opportunity to elevate our dining offering and become leaders in the York food scene. We have a state-of-the-art Cookery School, are home to an atmospheric Spa, stunning Meeting and Event spaces and an In-Room Dining offering. Each day is unique and memorable at The Grand and we live to create special memories for our guests and our team.
Our vision is to be the UK’s most loved hotel. We pride ourselves on our values. We place emphasis on driving for results in all areas of the business, excellence in everything we do and genuine care for our Grand family, guests, and the environment.

Our team are the heart and soul of The Grand, without them The Grand is just a beautiful building. We pride ourselves on the warmth of our Yorkshire welcome that each one of our guests receive. As a Receptionist, key to your role will be:

• Problem-solving abilities.
• Strong communication and interpersonal skills.
• Outstanding custumer service orientation.
• Ability to approach high pressure situations in a calm, professional and practical manner.
• Flexibility and the ability to respond appropriately to changing situations.
• Discretion and sensitivity.
• Strong IT skills and knowledge of Opera booking systems and software.
• Excellent administration and organisational skills.