Abbeymead Dental Centre is a well-established, patient-focused dental practice located in the heart of Chertsey. We pride ourselves on delivering exceptional dental care in a friendly and professional environment. Our dedicated team is committed to providing the highest standards of service to our diverse patient base.

QUALIFICATIONS AND SKILLS:

• Previous experience as a receptionist or in a similar customer-facing role is preferred.
• Proficiency in dental practice management software (e.g., SOE) is advantageous.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Empathetic and patient-focused approach.
• Ideal role for an ex-dental nurse looking to keep their hand in the industry or someone in the dental industry looking for a part-time patient-facing role.

ROLE OVERVIEW:

We are seeking a personable and organized Dental Receptionist to join our front-of-house team. As the first point of contact for our patients, you will play a crucial role in ensuring a welcoming and efficient experience. Your responsibilities will encompass a range of administrative and customer service tasks that support the smooth operation of our practice.

KEY RESPONSIBILITIES:

• Greet patients warmly upon arrival and assist with check-in procedures.
• Manage incoming calls and respond to patient inquiries promptly and professionally.
• Provide information on services, appointment availability, and practice policies.

ADMINISTRATIVE DUTIES:

• Maintain accurate and up-to-date patient records, including personal details and treatment history.
• Process patient payments, issue receipts, and handle billing inquiries.
• Liaise with insurance providers to verify coverage and submit claims.
• Manage correspondence, including emails, letters, and referrals.
• Monitor and order office supplies to ensure the reception area is well-kept.