Full job description

We are seeking a proactive, client-focused Medical Receptionist with strong Sales Experience to join our team. In this role, you will be the face and voice of our clinic, providing a warm patient experience while actively driving patient intake, conversions, treatment plan sales, and appointment retention.

Key Responsibilities Front Desk Operations & Patient Care

• Welcome patients and visitors maintaining a professional and clean clinic atmosphere.
• Manage multi-channel communication including incoming calls, WhatsApp inquiries, and online appointment requests.
• Handle efficient patient check-ins, registration, intake forms, and initial consultations setup.
• Manage appointment scheduling, therapist calendars, and follow-up reminders to minimize no-shows.
• Maintain organized electronic patient records and manage billing, invoicing, and payment collection.

Sales & Growth Performance

• Proactively follow up with prospective leads, web inquiries, and social media requests to convert inquiries into booked initial consultations.
• Present therapy packages, specialized treatment options (e.g., Shockwave Therapy, Recovery Sessions, Manual Therapy), and wellness plans clearly to prospective patients.
• Engage with existing patients to promote session continuity, treatment plan adherence, and package renewals.
• Address basic client concerns smoothly, using service-oriented sales techniques to ensure high client satisfaction and retention.
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