Receptionist

at  Accor

MÖVENPICK AMSTERDAM CITY

At our large hotel and event venue in Amsterdam, the high level of service comes first. That means that you make guests feel welcome and take on all the tasks of the reception. Taking it easy is not an option, and as a receptionist you will experience the dynamic and hectic pace of the day with a smile. At Mövenpick we make moments, do you?

BE LIMITLESS

You are the first and last contact of our guests. Therefore, you make sure they feel welcome, and the positive feeling stays during their stay. “Oh, you are celebrating your wedding anniversary in Amsterdam? Congratulations!”, and immediately note that the couple receives a bottle of champagne and in their room. You also make sure that this is overhanded to the afternoon shift if they need to take care of it. And is there a guest that is looking for the meetings floor? Then you show the way in a clear, detailed, and friendly approach. Everything with a smile and empathy, even during complains. You are always in the spotlight and perform on the stage of Mövenpick. You work hard, even if your shift is running a bit later, for the guests that will choose our hotel again. There are no limits to your abilities. In addition, you will be:

• responsible for checking in and out guests;
• the point of contact for all questions in the hotel, from a to z;
• the face of our hotel.

This position has morning and afternoon shifts. The morning shift starts at 06:45 and the afternoon shift at 14:45, including a 15-minute handover at the start of each shift. The night shift is outsourced and is therefore not part of your duties.

• preferably knowledge of the Opera IT system;
• fluent written and spoken knowledge of the English language, and preferably the Dutch language as well