Receptionist at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Check-in, Check-out, Cashiering, Foreign Exchange, Night Audit, Customer Service, Complaint Resolution, Hotel Rates, Safe Deposit Boxes, Information Counter, Business Centre, Guest Security, Accident Prevention, Communication, Interpersonal Skills, Problem-Solving

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Manage efficient check-in and check-out processes, including guest information updates and key card issuance. Handle cashiering duties, foreign exchange transactions, and night audit tasks. Provide excellent customer service, resolve guest complaints, and liaise with relevant departments for prompt follow-up. Demonstrate thorough knowledge of hotel rates, packages, and discounts. Manage safe deposit boxes and assist with information counter, business centre, and other front desk duties as required. Ensure guest security and adhere to hotel accident prevention policies. Greet all guests warmly upon arrival and departure, maintaining a hospitable atmosphere. Report unusual occurrences and review daily logs for outstanding issues or special assignments. Qualifications Demonstrate proactivity, good judgement, professionalism and integrity in challenging situations Russian speaker preferred; fluency in English is essential Minimum 1-2 years' experience in a similar role, preferably in a hotel or hospitality setting Excellent communication and interpersonal skills, with the ability to interact effectively with guests from diverse backgrounds Proficiency in hotel management software and computer systems Strong organisational skills and ability to multitask in a fast-paced environment Flexibility to work various shifts, including evenings, weekends, and holidays Knowledge of local attractions, restaurants, and services to assist guests with inquiries Ability to handle cash and process various forms of payment accurately Excellent problem-solving skills and ability to remain calm under pressure Commitment to providing exceptional customer service and creating a welcoming atmosphere for guests Basic understanding of security protocols and emergency procedures Ability to stand for extended periods and assist with light lifting or carrying of guest luggage when required Professional appearance and adherence to grooming standards Willingness to work collaboratively in a team environment and support colleagues as needed Additional Information Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The receptionist will manage efficient check-in and check-out processes, handle cashiering and night audit tasks, and provide excellent customer service, resolving guest complaints promptly. Duties also include managing safe deposit boxes and ensuring guest security while adhering to hotel policies.