Receptionist at Accor

Midrand, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Management, Customer Service, Communication, Problem Solving, Team Coordination, Opera System, Report Preparation, Room Allocation, Emergency Procedures, Credit Management, Multilingual Skills, Shift Work, Physical Stamina, Service Orientation, Pleasant Personality

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Basic Job Responsibilities: • Evaluate the everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales, and housekeeping to ensure optimal level of guest satisfaction. • Manage and greet all guests, monitor and resolve all requests. • Perform check-in/OUT of guests using the Opera system. • Welcome and greet guests, and answer inquiries and incoming calls. • Prepare occupancy and guest reports • Maintain group and individual arrival reports daily. • Inform guests of hotel rates and services and create/cancel/confirm reservations. • Check and manage room allocation. • Determine and ensure compliance with all key control policies and manage all safe deposit boxes for guests. • Coordinate and assist the concierge in all services to guests. • Maintain knowledge of all emergency procedures • Evaluate all credit limit reports on an everyday basis and manage room availability efficiently. Qualifications Job Qualifications: - Pleasant personality with a good appearance. - Service and guest oriented - Very good command of both written and spoken English - Another language will be an asset - Another language in addition will be an asset. - Opera experience is a plus - Physical Ability to stand for 8 hours daily - Ability to work on shift basis.

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Responsibilities

The receptionist will evaluate hotel occupancy and coordinate with various departments to ensure guest satisfaction. They will manage guest check-ins and check-outs, greet guests, and handle inquiries and reservations.