Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 55 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated controls.
Role: We have an immediate opening for an Receptionist/Administrative Assistant located in the Saskatoon Branch. Reporting to the General Manager, the Receptionist/Administrative Assistant is responsible for general office administrative duties as described below. This role is a permanent, full-time position.

SKILLS:

• Passionate about providing excellent customer service with ability to build strong customer relationships
• Superior telecommunication and interpersonal skills
• Above average attention-to-detail, analytical and problem-solving skills
• Strong organization and decision-making ability
• Strong ability to prioritize and handle multiple tasks concurrently
• Ability to respond to common inquiries or complaints from customers and other departments in a timely manner
• Ability to maintain confidentiality/privacy protocols
• Resourceful and a good problem solver
• Working knowledge of MS Office suite; Word, Excel, Outlook
• Willingness to learn products, systems and processes with an aptitude to learn and retain technical and product knowledge to properly direct phone calls and walk-in customers

QUALIFICATIONS:

• 3+ years of progressive experience in a similar/related role
• Strong customer service and communication skills
• Ability to work as a team player, with minimal supervision
• Maintains a positive attitude and learns quickly
• Ability to work under pressure and meet deadlines
• Efficient computer skills; experience with Microsoft Office Suite/Internet Explorer
• Must be able to successfully pass pre-employment screening requirements including background check, drug, alcohol and health assessment

• Handling phone calls and walk-in customers while providing excellent customer service
• General office administrative duties including filing, data entry, supplies management
• Preparation and processing of service invoices
• Assisting with Accounts Receivables as needed
• Handling time cards and subcontractor invoices for technicians
• Assisting the Service Department with incoming calls, order entry when required
• Providing back-up support for other areas as needed
• Maintaining document control and providing administrative support to the branch
• Maintaining a positive attitude and communication style with customers and employees in all circumstances
• Assisting in placing orders for our Residential serialized product
• Other duties, as assigned