Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Position Purpose summary:
The Receptionist provides hospitable and professional reception and administrative support.
Accountabilities:

General

• Greet visitors and clients, and answer the multi-line telephone in pleasant, professional manner, forwarding calls to the appropriate staff and/or voicemail as required. Retrieve messages and follow up as necessary. Change voicemail greetings for inbound phone lines.
• Book appointments for Community Ministries (phone and walk-ins)
• Using checklists, pre-screen potential utilities and emergency assistance clients; then vet client with Coordinator before booking appointment for these programs
• Respond to email requests for information about Community Ministries programs.
• Update program information on HelpSeekers referral site.
• Ensure that reception duties are performed in a professional and efficient manner and appropriate responses are provided to community and staff enquiries.
• Perform general office duties such as files documents electronically or manually; photocopies and distributes materials as requested; and sends and receives fax/email material as requested; resolves routine inquiries.
• Ensure that all aspects of work are completed in accordance with the principles, standards and policies and procedures of The Salvation Army.
• Create PowerPoints, Order of Services, Bulletins, calendars, etc. for church services, Community Ministries programs, etc.
• Maintain inventory utilization spreadsheet for twin bed program; maintain twin bed waitlist and call clients to book appointments to receive bed(s)
• Create signage/posters, flyers/brochures, Thrift Store stamp cards, and other print materials using Publisher, Word, Canva, etc.
• In collaboration with officers, update and maintain online presence by creating website and Facebook posts using Canva graphic design platform and in-house resources by the various programs.
• Check mailbox at front entrance, open mail with second person, and distribute in-coming mail and process out-going mail including materials of a confidential nature; receives parcel(s) and distribute to the appropriate person(s)
• Order all stationery supplies (orders from Staples, Safeguard, Daily Bread), and maintain adequate office and church supplies, and other supplies as needed (e.g., kitchen or lunchroom supplies).
• Arrange for maintenance of equipment such as photocopiers, HVAC units, fire extinguishers, electricity, etc., and maintain annual service logs. Arranges ad hoc repairs to equipment as needed.
• Distribute diapers and wipes to parents enrolled in diaper program and track usage; provide incidentals (such as bus tickets) and track client information.
• Ensure appropriate music plays over sound system during office hours.

Financial/Administration

• Receive, store and record donations on Daily Cash Sheet in accordance with The Salvation Army’s policies and procedures.
• Process temporary tax receipts as applicable.
• Track donations of goods and write thank-you letters as received.
• Compile statistics for all Community Ministries programs and email to Coordinator on a monthly basis. Maintain year-to-date totals of Community Ministries clients served and of Adopt-A-Family clients served.
• Process facility booking requests.
• Update petty cash reimbursement log and submit requisition requests to Business Manager.
• Distribute appropriate keys to new staff and ensure all keys are returned from exiting staff.
• Report vandalism to police and supply video footage, if possible, keep a record of incidents.
• Attend Community Ministries team meetings.
• Seek out ongoing learning experiences to further develop human services skills and understanding.

Health and Safety

• Participate in professional development opportunities provided.
• Complete building checks at noon and at close each day.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Perform other duties as required.

Please refer the Job description for details