WHY JOIN US?

• Birthday Day Off
• A rewarding career where you can make a positive difference in the lives of seniors and their families.
• Be at the heart of a friendly and supportive team.

QUALIFICATIONS & EXPERIENCE

• Minimum of 1 year in an office or similar role, with strong organizational skills and exceptional attention to detail.
• Excellent oral and written communication skills, along with proficiency in Outlook, Word, Excel, and Teams.
• Proven track record in exceptional customer service, demonstrating professionalism and a pleasant demeanour.
• Strong understanding of confidentiality and privacy, with the ability to build trusting relationships.
• Ability to work independently, multitask, meet deadlines, and make sound judgments while aligning with company values.

ABOUT THE ROLE:

We’re looking for a friendly and professional individual to be the welcoming face of our Main Office. In this role, you will support our team with clerical and administrative duties, including answering incoming calls and warmly welcoming visitors to our office. If you thrive in a collaborative environment and are passionate about providing exceptional service, we want to hear from you!

KEY RESPONSIBILITIES

• Professional Call Handling: Answer all incoming calls in a friendly, professional, and knowledgeable manner, following best practices.
• Efficient Client Support: Provide one-touch responses to callers when possible, aiding in information delivery to clients and the care team.
• Meeting Coordination: Manage bookings for meetings and presentations, including coordinating refreshments for visitors and office events.
• Office Maintenance: Keep reception, office, and kitchen areas clean and organised, and manage office supplies under the Office Administrator’s guidance.
• Visitor Management and Communication: Greet visitors, ensure proper sign-in/out procedures, distribute communications, and handle new client inquiries effectively.