GP Practice Receptionist LINE MANAGER/ SUPERVISOR Reception Manager LOCATION JOB PURPOSE: It is the role of the Receptionist to assist the patients in the easiest possible way to see a clinician. To facilitate this the receptionist will ensure that : I. Patient enquiries are handled courteously, efficiently and with empathy. II.
Filing, record keeping, and the distribution of documents are undertaken efficiently and promptly. III. Administration tasks are undertaken with due care and attention to details. MAIN DUTIES RESPONSIBILITIES PERSON SPECIFICATION LEVEL Reception duties Assists in the Opening and closes premises punctually as required.
Checks in and directs patients appropriately. Takes and records accurate messages and passes on to relevant people. Keeps the appointment book up to date and operates the appointment system as directed. Arranges repeat prescriptions.
Aids special needs patients. Liaise with outside organisations. Arrange ambulance transport to hospitals Arrange interpreters, as required Direct patients wishing to make a complaint to the appropriate practice procedure. Collects specimens from patients, stores correctly and prepares specimens for daily collection Dealing with telephone queries Assist on the Centre Reception as required Admin duties Opens, distributes and posts mail.
Arranges non-routine appointments (secondary care) Register new patients. Return records to the Health Authority. Prepare records for deductions Maintain age/sex and patient registers and disease index. Scans work flow and distribute information to team Actions Lab Link results Complete the relevant claim forms.
Participate in any project or audit that the practice may do from time to time. General duties Prepares and tidies consulting rooms, including stocking up with stationery and equipment. Ensure posters and leaflet displays are tidy and in date Watches for and reports to the Health and safety representative matters affecting safety and security in accordance with the Practice Health and Safety Polic

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