KEY RESPONSIBILITIES WILL INCLUDE, BUT NOT LIMITED TO:
- Provide general administrative and reception support including handling calls, emails, mail, reports, and enquiries.
- Deliver excellent customer service and build positive relationships with residents, stakeholders, and visitors.
- Manage community house bookings, housekeeping, and ensure office/reception areas remain presentable.
- Oversee tenancy processes including rental receipting, bond management, tenant applications, and related documentation.
- Operate RMS Property Management System and Payway banking system to maintain accurate tenant/property records and process payments.
- Coordinate tenant maintenance requests and liaise with internal Fleetwood staff to ensure efficient workflows.
- Prepare tenant packs, marketing material, and support broader community engagement activities.
- Undertake other administrative tasks and office support duties as required.
ABOUT THE ROLE
Step into a role where you’re the heart of our community! You’ll greet residents, help with enquiries, and keep our reception area bright and welcoming.
Enjoy a mix of responsibilities—handling bookings, supporting tenant applications, managing office routines, and collaborating with our team every day.
This vacancy has arisen from a role adjustment within the company, presenting an exciting opportunity to grow your career.
If you love helping people, staying organised, and making a real difference for those around you, this is the perfect place to thrive.
TO BE SUCCESSFUL IN THIS ROLE YOU WILL DEMONSTRATE:
- Minimum of 12 months experience in a similar role
- Proven experience in a similar clerical/administrative role
- Self-motivated and Strong interpersonal skills
- Professional telephone manner
- Intermediate clerical and administrative skills
- Strong customer service skills and experience
- Excellent written and oral communication skills
- Ability to work with minimum supervision
- Intermediate knowledge of standard Microsoft Office programs
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