JOIN US AT THE RETAIL TRUST.

As the industry’s charity, our cause is to create, hope and health and happiness for everyone in retail. Yes, that’s right, everyone. That’s more than three million retail colleagues and their families. And you can help to achieve that mission.
We’re on a journey of transformation, building on what our founders developed nearly 200 years ago and are moving at an astronomical pace. We’re looking for individuals who possess high energy and passion, and are all-in, collaborative and forward-thinking. The opportunity for personal and professional growth is momentous.
If you are interested in working for a dynamic organisation that has been voted as one of The Sunday Times Best Places To Work for two years in a row, we want to hear from you!

EDUCATIONAL/QUALIFICATIONS

• Relevant qualifications in admin or IT
• Educated to GCSE standard or equivalent.

EXPERIENCE

• Work experience in an office environment
• Working in a team as well as independently
• Communicating with a variety of people.

KNOWLEDGE/SKILLS

• IT literate including Word and Excel
• Excellent customer service skills
• Excellent communication skills (written and oral) and the ability to communicate with a wide range of people in person and by telephone
• Numeracy skills
• Ability to set up and maintain effective computer and manual administrative systems
• Ability to work to a high degree of accuracy and attention to detail
• Ability to follow verbal and written instructions and undertake a variety of tasks
• Ability to prioritise work and ability to work to deadlines
• Basic health and safety and fire precaution procedures.

CORE RESPONSIBILITIES

• Acting as a professional first point of contact for residents, staff, visitors and external contacts.
• Provide a welcoming reception, telephone and administration service.
• Dealing with incoming and outgoing post and correspondence.
• Facilitating communication between the residents and the management team.
• Issue identity cards when necessary and recording arrival and departure times.
• Collating and processing newsletters and any other communicative documents.
• Daily maintenance of office equipment in readiness for use and ordering stationery using both computerised and manual systems.
• Liaising with Health, Social Services and other agencies in the delivery of Supported Housing.
• Maintaining databases, gathering and collating statistics and other data sets as required.
• Undertaking photocopying, faxing, filing and shredding as required.
• Maintaining clear and GDPR compliant records both physical and electronic.
• Liaising with other staff regarding matters of finance and accounts for the estate.
• Taking minutes and notes of meetings as requested and disseminating/ sharing these as per policy, processes and instruction.