JOIN US AT THE RETAIL TRUST.

As the industry’s charity, our cause is to create, hope and health and happiness for everyone in retail. Yes, that’s right, everyone. That’s more than three million retail colleagues and their families. And you can help to achieve that mission.
We’re on a journey of transformation, building on what our founders developed nearly 200 years ago and are moving at an astronomical pace. We’re looking for individuals who possess high energy and passion, and are all-in, collaborative and forward-thinking. The opportunity for personal and professional growth is momentous.
If you are interested in working for a dynamic organisation that has been voted as one of The Sunday Times Best Places To Work for two years in a row, we want to hear from you!

ONSITE - MARSHALL HALL, MILL HILL

We are looking for a motivated individual to join our Mill Hill team, providing a front-line reception/administration service, as well providing support to the Estate Manager and other estate staff.

Your day will be spent assisting residents on the estate with a variety of matters, taking incoming calls and transferring them to the appropriate people. As well as this, you will be undertaking tasks such as:

• Maintenance of office equipment, ordering stationery, consumables, etc., as required, online and over the phone.
• Maintaining records manually but also via our IT systems e.g. Navision and Housing CRM.
• Dealing with incoming and outgoing correspondence.
• Logging maintenance requests and liaising with maintenance team members and contractors regarding repairs to properties.
• Facilitating communication between the residents and the management team.
• Taking minutes and notes of meetings as requested and disseminating/ sharing these as per policy, processes and instruction.
• Process orders and assisting with residents’ enquiries or complaints in a polite and courteous manner.
• Liaise with Adult Social Care and other agencies to implement the delivery of required services for residents.

REQUIREMENTS:

We are looking for a caring individual, someone who can demonstrate empathy as well as remaining professional at all times. Ideally, you will have experience in an office environment and have a relevant qualification. Previous experience in working with older generation would be beneficial but not essential for the role.

KNOWLEDGE/SKILLS

• IT literate including Word and Excel
• Excellent customer service skills
• Excellent communication skills (written and oral) and the ability to communicate with a wide range of people in person and by telephone
• Numeracy skills
• Ability to set up and maintain effective computer and manual administrative systems
• Ability to work to a high degree of accuracy and attention to detail
• Ability to follow verbal and written instructions and undertake a variety of tasks
• Ability to prioritise work and ability to work to deadlines
• Basic health and safety and fire precaution procedures.

Your day will be spent assisting residents on the estate with a variety of matters, taking incoming calls and transferring them to the appropriate people. As well as this, you will be undertaking tasks such as:

• Maintenance of office equipment, ordering stationery, consumables, etc., as required, online and over the phone.
• Maintaining records manually but also via our IT systems e.g. Navision and Housing CRM.
• Dealing with incoming and outgoing correspondence.
• Logging maintenance requests and liaising with maintenance team members and contractors regarding repairs to properties.
• Facilitating communication between the residents and the management team.
• Taking minutes and notes of meetings as requested and disseminating/ sharing these as per policy, processes and instruction.
• Process orders and assisting with residents’ enquiries or complaints in a polite and courteous manner.
• Liaise with Adult Social Care and other agencies to implement the delivery of required services for residents