ABOUT US:

Nestled in beautiful North Norfolk, Deer’s Glade Caravan & Camping Park is a tranquil, award-winning park offering fantastic facilities and a welcoming atmosphere for families and couples alike. We pride ourselves on providing exceptional customer service and a memorable holiday experience. We are currently seeking a friendly and organised Receptionist to join our dedicated team.

ROLE SUMMARY:

As the first point of contact for many of our guests, you will play a crucial role in ensuring a smooth and enjoyable experience from booking to departure. This varied role involves handling reception duties, assisting in our park shop, and managing aspects of our caravan storage facility.

KEY RESPONSIBILITIES:

• Customer Interaction: Warmly welcome guests, provide information about the park and local area, offer advice, and handle enquiries efficiently and courteously.
• Bookings Management: Process bookings accurately over the phone, via email, and in person using our booking system.
• Arrivals & Departures: Manage the check-in process for arriving guests, ensuring all details are correct and providing a welcoming start to their stay.
• System Monitoring: Check the booking system daily for online bookings, special requests, and coordinate the movement of stored vans as needed.
• Shop Duties: Serve customers in the park shop, handle transactions, restock shelves, and maintain the shop’s tidiness.
• Storage Facility Administration: Liaise with storage customers, prepare new storage agreements, log payments, and manage storage records.
• Cleaning: Ensure the reception area, shop, and associated facilities (e.g., coffee machine) are kept clean and presentable.
• End-of-Day Procedures: Accurately cash up the till at the end of your shift.
• Communication: Act as a key communication point, relaying requests or issues identified by guests, cleaners, or other staff members to the relevant person or owners.