EXPERIENCED receptionist needed to join the Maliya Wellness Centre for Women, Teens, & Children in Cochrane, Alberta. We are a team of collaborative care practitioners providing individualized care, as well as offering workshops and events.

MONDAYS 9:30PAM-3:30 PM, EVERY OTHER WEDNESDAY 3:15PM-9:15PM, THURSDAYS 3:15PM-9:15PM, FRIDAYS 11:15AM-4:15PM. PLEASE READ “QUALIFICATIONS” PRIOR TO APPLYING FOR THIS POSITION.*

We are seeking an individual who possesses a deep sense of care and compassion as you will be the “face” of Maliya. In this role, you will be the first point of contact at the front desk. You will be required to demonstrate exceptional customer service, navigating complex client situations and a busy reception area. You must have experience in navigating our clinic booking system (Jane), be adept at insurance billing, and be able to support our team of practitioners with their day-to-day reception needs. You must be passionate about keeping the clinic running smoothly as you are touching all aspects of the client’s care and collaborating with all practitioners.
You must be extremely outgoing, friendly, and passionate about supporting clients. You MUST have previous reception experience to fulfill this role.

QUALIFICATIONS (REQUIRED )

• Experience with the JANE EMR system and insurance billing is a must
• Excellent knowledge of office practices, procedure and standards
• Experience with Microsoft Office applications
• Strong communication and interpersonal skills
• Basic Life Support CPR is required
• Minimum 1 year of customer service experience required

Your position may include, but are not limited to:

• A key role in the organization and flow of clinic operations
• Work in a customer service capacity - greeting clients, responding to client’s general inquiries, appointment booking, & reminder/ follow-up calls
• Insurance billing
• Processing payments
• Organizing client referrals and managing a database of client information
• Day-to-day administrative tasks including mail, scanning, photocopying
• Ensuring upkeep of supplies, linens, laundry, dishes, and general maintenance