Company Description
MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Assess is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.
To provide a welcoming experience for visiting clients and to support, coordinate and deliver, as a member of the Assess Medical Group team, a range of high quality, client focused processes and services for the provision of independent medical assessment and advice to our clients.
Please note, that the specific tasks listed in this position description are not all inclusive. The tasks listed are to be used as a guide only and other objectives and/or tasks may be agreed from time to time. MedHealth reserves the right to adjust role responsibilities and functions in line with the strategic direction and needs of the business.

Job Description

• Ensuring clients are greeted with a warm welcome and ensuring all appropriate documentation is checked
• Answering and directing incoming enquiries to relevant stakeholders
• Ensuring all sign in procedures are followed and adhered to
• Liaising with consulting practitioners of client arrivals and assessments
• Ensuring all incoming documents and reports are actioned accordingly and following up outstanding documentation
• Ensuring client information is updated and accurate
• Ensuring all required documentation is prepared for ASSESS services and actioned in line with processes and procedures
• Assist in the processes for coordinating and scheduling client appointments
• Providing Administration support to the Team and Consulting Practitioners where required
• Allocation and data entry of client services and administration in accordance with Assess.
• Respond to queries regarding administration matters.
• Establish and maintain effective and robust relationships with all medical Consultants, external Clients, and internal staff to ensure the delivery of excellence in quality and service.
• Work collaboratively with other team members to achieve team goals and foster positive client and consultant practitioner relationships.
• Ensure kitchen is stocked with required essentials
• Ensure the Reception area is well maintained and presentable

Qualifications

QUALIFICATIONS AND EXPERIENCE:

• Qualifications in Office Administration highly regarded

SPECIFIC KNOWLEDGE AND SKILLS:

• Demonstrated experience working within a Reception capacity
• Experience working within Medical, Injury Management industry highly regarded

Please refer the Job description for details