Receptionist/Administration Officer

• Leading National Industry Association, celebrating 80-years of operation this year!
• Exciting opportunity to work in a Professional and Supportive team environment
• Exceptional work culture
• Generous employee benefits
• Permanent, full-time role, based on Mayfield West

Housing Industry Association (HIA) is the official body of Australia’s home building industry. As the only national industry association for Australian building professionals, we represent the interests of the housing industry at regional and national levels.
We have been representing the Australian housing industry for 80 years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and creates real change, providing quality services at the lowest cost and working with the sector to maintain high standards.
Overview
We are seeking an administrative superstar, who is keen to grow and develop with the Company. Its an exciting time here at HIA, celebrating 80 year of business this year!
This position requires the superstar candidate to manage a busy reception whilst completing administrative tasks and co-ordinating the sales and marketing of our HIA suite of residential building products.
The successful candidate will be responsible for providing a Culture of Welcome to our customers, ensuring they have a positive experience on their visit to our ‘Home Inspiration Centre’. The role will also provide support in other key areas of our business including our membership program, our training pathway and our Corporate Events and Awards which occur throughout the year!
As first point of contact to our Customers, Clients, and Associates, this role requires the successful candidate to maintain a high standard of customer service whilst handling multiple tasks in a busy environment. It’s a fun and challenging role in which no two days are the same.

We offer a range of benefits to our team members including;

• Generous salary package
• Life and Salary Continuance Insurance
• Salary Packaging Arrangements
• Ability to purchase Annual Leave
• Paid Parental Leave above the minimum legislative requirement
• Employee Assistance Program
• Study Assistance and Internal training programs offered to help you grow
• Highly experienced, supportive and inclusive team
• Affinity Program

• Milestone Recognition

  Day-to-day, the role will;

• Provide a high level of customer service to HIA customers, clients, and associates

• Assist visitors to our ‘Home Inspirations Centre’ with enquiries and offer them support where needed
• Administrative support to ensure the smooth running of the Hunter office, including support to commercial business units and regional projects
• Supporting and attending local HIA events
• Managing and promoting HIA business products to increase sales and achieve regional budget
• Telemarketing for events and membership renewals
• Providing general administrative support to the Hunter team
• Develop and maintain excellent working relationships with HIA customers, clients, and associates and the Hunter HIA team

• Proactively assist with identifying business opportunities, as well as risks, to continually improve the efficiency and effectiveness of the region

  The successful person will have:

• Prior experience working in an administrative role and supporting a busy reception

• A strong desire to succeed in the role
• Customer service focused with a commitment to providing a quality service
• Excellent interpersonal and communication skills
• Knowledge and ability to utilise Microsoft office packages i.e. Microsoft Outlook, Word, Excel in particular
• Ability to prioritise workloads and to work under pressure to meet deadlines
• Ability to work well as part of a team
• Self-motivated and skills in problem solving
• Ability to demonstrate initiative and produce quality outcomes

• Provide a high level of customer service to HIA customers, clients, and associates
• Assist visitors to our ‘Home Inspirations Centre’ with enquiries and offer them support where needed
• Administrative support to ensure the smooth running of the Hunter office, including support to commercial business units and regional projects
• Supporting and attending local HIA events
• Managing and promoting HIA business products to increase sales and achieve regional budget
• Telemarketing for events and membership renewals
• Providing general administrative support to the Hunter team
• Develop and maintain excellent working relationships with HIA customers, clients, and associates and the Hunter HIA team
• Proactively assist with identifying business opportunities, as well as risks, to continually improve the efficiency and effectiveness of the regio