OVERVIEW

We are seeking a motivated and organized Receptionist/Administrative Assistant to join our team at our busy auto body and repair shop. This role is essential in providing excellent customer service and administrative support within the office. The ideal candidate will have strong communication skills, a professional demeanor, and the ability to manage multiple tasks efficiently. Experience in an auto body shop, auto repair shop, or a similar customer-facing environment is highly desirable.

QUALIFICATIONS

• Previous office or receptionist experience is required; experience in an auto body shop, auto repair shop, or related field is highly desirable.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Strong computer skills with the ability to learn industry-specific software (e.g., estimating or shop management programs).
• Excellent organizational skills with strong attention to detail.
• Ability to manage time effectively and prioritize tasks in a fast-paced, customer-focused environment.
• Strong typing skills with accuracy in data entry tasks.
• Exceptional customer service skills with a friendly, approachable demeanor.
• Experience with bookkeeping or accounting software such as QuickBooks is a plus.
• Ability to maintain professionalism when interacting with customers, insurance representatives, and colleagues.
  Job Types: Full-time, Part-time
  Pay: $17.20-$25.20 per hour
  Work Location: In perso

• Greet and assist customers at the front desk with a friendly and professional attitude.
• Answer and manage multi-line phone systems, directing calls appropriately while maintaining excellent phone etiquette.
• Schedule customer appointments, repair drop-offs, and pick-ups.
• Perform data entry tasks accurately and efficiently, including updating repair orders, estimates, and customer files.
• Handle filing and organization of repair documents, parts invoices, and insurance paperwork to maintain an orderly office environment.
• Provide clerical support including typing, proofreading documents, and preparing correspondence for customers and insurance companies.
• Utilize Microsoft Office Suite and Google Workspace for various administrative tasks.
• Assist with bookkeeping duties using QuickBooks as needed (invoicing, payments, etc.).
• Coordinate with insurance adjusters, tow companies, and rental car agencies when required.
• Offer customer support by addressing inquiries, providing repair status updates, and resolving issues promptly.
• Maintain confidentiality of sensitive customer and insurance information in accordance with company policies.
• Collaborate with the shop team to ensure smooth daily operations.