ABOUT US

We are a dedicated audiology company committed to providing exceptional hearing care services across our network of clinics. We pride ourselves on delivering high-quality patient support, excellent customer service, and clinical excellence. We are currently seeking a reliable and organised Receptionist / Clinical Appointment Advisor to join our growing team at our Head Office.

JOB SUMMARY

The Receptionist / Clinical Appointment Advisor is the first point of contact for patients and visitors, ensuring a warm, professional, and efficient front-of-house service. This position combines reception duties with clinical administrative support, playing a key role in managing appointments, patient communication, and hearing aid logistics to ensure the smooth running of our clinics.

REQUIREMENTS

• Previous experience in reception, healthcare administration, or patient services preferred.
• Strong organisational skills with excellent attention to detail.
• Friendly, professional communication skills with a confident phone manner.
• Proficient in Microsoft Office and comfortable using scheduling/CRM systems.
• Ability to multitask, prioritise, and work effectively in a fast-paced environment.
• Reliable, punctual, and able to work independently as well as part of a team.