RECEPTIONIST/ADMINISTRATIVE ASSISTANT

Full-Time – London Office
Larlyn Property Management is seeking an experienced and highly motivated Receptionist/Administrative Assistant to support our team. This is a full-time position based out of our London office, with a regular schedule of two days onsite and three days in the office each week.
This role requires an individual who exemplifies outstanding customer service, is an effective communicator, and thrives as a positive team player in a dynamic environment.

QUALIFICATIONS & REQUIREMENTS

• Strong customer service orientation with excellent interpersonal skills.
• Administrative expertise with a high attention to detail.
• Proficiency in Microsoft Office Suite.
• Experience with Yardi software.
• Familiarity with Accounts Receivable.
• Strong time management and organizational skills, with the ability to multi-task effectively.
• Experience in a fast-paced and changing environment is an asset.
• Excellent written and verbal communication, including proofreading skills.
• Proactive problem-solver, responsive, and able to manage competing priorities with a sense of urgency.
• Team player with a strong work ethic.
• Must be bondable.
• Must be able to pass a criminal record check.

• Respond to telephone calls, faxes, e-mails, and walk-in inquiries, addressing issues or concerns wherever possible.
• Process remote cheque deposits via a scanner.
• Assist with customer e-mail responses as required.
• Process lease agreements and ensure full compliance with lease terms across the property portfolio
• Complete move-in and move-out processes, ensuring accurate records are maintained.
• Apply charges and payments to ledgers accurately and in a timely manner.
• Respond to tenant trouble calls and ensure proper resolution
• Collaborate with the team to recommend service improvements based on customer feedback and results.