Duties Include: Patient focused: Making appointments either face to face or over the telephone. Welcoming patients in a courteous and professional manner. Processing repeat prescriptions and dealing with pharmacies. Registering patients as per practice protocol.
Organise transport for patients Receive and respond to routine and non-routine requests for assistance from patients, carers and others. Receiving and recording requests for home visits. Ensuring all specimens handed in by patients are clearly labelled Answering telephones promptly and being responsible for the transmission of any messages to the person concerned, or taking the appropriate action to deal with the request Obtaining results where necessary Administration Maintenance of patients records, filing systems and scanning documents for patients records Providing support to the secretarial team with typing of letters and referrals Providing general administrative support within the admin team. Dealing with incoming mail as appropriate Ordering ambulances Use of office equipment i.e shredders, copiers and electronic use of information such as practice notes Collecting private medical fees from patients and issuing receipts Replenishing stationery in Doctors rooms Produce computer generated letters and forms for daily use Premises Opening and closing of premises as required General Ensuring that the reception area is left tidy and ready for use by incoming colleagues Ensuring consulting rooms are ready for surgery Ensuring accurate hand over of information to next receptionist on duty Covering both sites in the event of sickness or holidays Carrying out such work to ensure the smooth running of the practice Attending at practice meetings Attending training courses where necessary Undertake any other appropriate task as instructed by the Practice Manager or Principals of the practice.
The above list is not exhaustive and maybe subject to change as deemed necessary

Please refer the Job description for details