PART-TIME RECEPTIONIST/ADMINSTRATIVE ASSISTANT/PATIENT EXPERIENCE COORDINATOR

Core Connections Physiotherapy is looking for a part-time on-site Receptionist/Administrative Assistant/Patient Experience Coordinator to join our team!

ABOUT US

Core Connections Physiotherapy is a community-based clinic focused on expert, compassionate, gender-inclusive and trauma-informed care. We strive to be not just a clinic - we’re a community centred on healing, movement, and empowerment. Located in the heart of Westboro, across from Mountain Equipment Coop (MEC), our clinic space is calm, beautiful, and welcoming with natural light, warm hardwood floors, and private treatment rooms. Our team of physiotherapists bring decades of knowledge, hands-on skill and passion to their practice. Our therapists have up to 18 years of experience in pelvic health and 35 years in orthopedic manual therapy. We are working collaboratively as a team and are dedicated to providing the best quality patient care we can possibly provide.

We are a centre of excellence providing leadership in our community in the areas of:

• Orthopedic Manual Therapy
• Pelvic Health Physiotherapy for Women, Men and 2SLGBTQIA+
• Pre & Postnatal Physiotherapy
• Pessary Fitting
• Physiotherapy for Ehlers-Danlos Syndrome and Hypermobility Spectrum Disorders
• Vestibular Physiotherapy

Our focus is to understand the root cause of our patients’ symptoms and the key contributing factors, to treat the source of the problem rather than the symptoms, and to prevent reoccurrence.
Our goal is to give our patients the tools they need through hands-on treatment, exercise and education, to understand their condition, and to empower our patients to lead healthy, active lives.
Our approach is integrated, holistic, trauma-informed, and individualized. We strive to understand and integrate the relationships between the musculoskeletal, myofascial, pelvic health, visceral and nervous systems with our patients’ goals at the heart of our treatments.
We’re proud to be inclusive and sensitive to the diverse needs of all ethnicities, gender identities, gender expression, or sexual orientation.

QUALIFICATIONS:

• Ability to communicate professionally, with maturity, kindness and empathy, with patients and team
• Excellent writing skills with respect to professionalism, spelling, grammar, and clarity
• Excellent organizational skills and able to multitask effectively
• Excellent attention to detail when taking down patient information and scheduling appointments, and relaying patient details to team
• Ability to maintain patient privacy and confidentiality
• Minimum of 1 year of experience as a receptionist/administrative support required
• Knowledge of medical terminology and/or strong interest in learning
• Strong teamwork skills and ability to assist and collaborate with therapists whenever needed
• Computer skills such as Jane App, Google Drive, Microsoft Office (Word and Excel), online Fax, Instagram and Facebook, etc.

Assets:

• Medical receptionist training or past administrative experience working in a medical or physiotherapy clinic
• Bilingual (proficient in spoken and written French and English)
• Able to assist with social media and marketing

Flexible hours: Approximately 20-25 hours per week (mornings preferred)
Physical Demands: Ability to navigate the staircase to enter the clinic To learn more about our clinic, visit our website: https://core-connections.ca/.
Applications: Applications will be accepted until September 12, 2025. Please submit your resume and cover letter to reception@core-connections.ca. Selected candidates will be invited for virtual and in-person interviews.
Thank you for your interest. We look forward to hearing from you!
Job Type: Part-time
Pay: $19.00-$24.00 per hour
Expected hours: 20 per week
Work Location: In perso

• Create a bright, sunny, friendly atmosphere in the clinic as the first point of contact for patients and visitors
• Monitor and respond to incoming emails, phone calls and inquiries, screen service needs and respond to inquiries to provide information about our programs, and communicate with providers to help address medical questions
• Assist in booking patient appointments using Jane software
• Manage daily schedule to ensure appointments are appropriately scheduled and confirmed, intake forms are completed, fill in cancellations and no-shows, assist with booking treatment follow-ups, outreach and discharge reports
• Manage patient billing, including receiving payments, issuing invoices and receipts, responding to patient inquiries related to billing, and following up on overdue accounts
• Maintain and update patient records, ensuring accuracy and confidentiality of sensitive information
• Additional duties include ordering supplies, organizing meetings and in-services, assisting with marketing and social media
• Maintain various tracking sheets related to patient care and clinic administration
• Assist in reprocessing pessaries off-site and dropping off and picking up at nearby medical clinic