Receptionist/Administrator

at  Bupa

Receptionist/Administrator
Job Description:

• Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout.
• Answering, screening, and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails
• Proactive in maintaining a well-presented reception and waiting areas.
• Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results.
• Ensure all customers have the correct paperwork to support their visit - appointment packs (where applicable), clinical file preparation and consent forms.
• Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA.
• Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure.
• Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines.
• Assist in bookings of mammograms and MSK referrals (where delivered at the centre)
• Post - collect, open, date st, distribute incoming post, and post outgoing post.
• Generate letters as required by the business.
• Monitor stocks and order goods when required