Receptionist/Administrator/Care Navigator at Unity Health Performance

London, London - England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 26

Salary

50000.0

Posted On

30 Sep, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Medical Practices & Clinics

Description

Full job description

We are currently recruiting for part time Care Navigators/Administrators at a busy GP Surgery Based in Buckinghamshire. The shifts are a mix of mornings (08:00-13:30) and afternoons (13:00-18:30) and we do have all day shifts available.

We have vacancies in Brill, Chinnor and Princes Risborough.

Unity Health is a 6 Partner, 5 site GMS practice located in Buckinghamshire/Oxfordshire, with a growing patient list size of over 22K patients. Our five surgeries are located in Brill, Chinnor, Long Crendon, Princes Risborough and Thame.

We offer a full general practice service and provide more specialist services for children, pregnant women and those with long term conditions such as diabetes, asthma, heart disease and high blood pressure. We offer contraception advice as well as travel advice and immunisations.

This busy yet rewarding role requires excellent customer service skills, attention to detail and a responsible attitude. You will need to be able to remain calm under pressure, multi-task, enjoy contact with people, be PC literate and have great organisational skills.

Primary responsibilities include:

Provide a friendly patient-centered reception service, communicating appropriately with patients who need help and reassurance. Assisting them in the request for an appointment via our online Klinik portal.
Signpost and book patient appointments with the appropriate healthcare professional, navigating EMIS and utilising the appointment system.
Receive and deal with telephone enquiries and take action or pass on messages as appropriate.
Provide information and non-clinical advice, resolving problems where possible. Flagging anything out of your scope to the on-site clinician.
Registering new patients, ensuring they fall within our catchment area.
Ensuring that any communication that is urgent for the day has been actioned accordingly, this may be from the District Nurse Team, via Practice Note on EMIS, Palliative Care, Nursing Home etc.
Administer requests for repeat prescriptions or handing out repeat medication (site dependent)
Ensure all information is correctly entered on the computer system including scanning/filing incoming letters into patient records via Docman.
Contacting patients, where requested, regarding test results, making appointments etc
Maintaining administration tasks such as keeping on top of registration packs, medication slips, appointment slips etc.
Supporting colleagues in carrying out premises checks, such as monthly fire extinguisher checks/weekly fire alarm checks/tap running for legionella’s.
Ensure patients are charged appropriately for any private services and accounting for the money taken.
Actively promote practice developments and initiatives to patients, for example electronic prescriptions (EPS), Patient Access and Klinik to request an appointment.
Follow all practice protocols/procedures/guidelines
Suggest process improvements that can be made to the practice systems
Ensure that you are working in accordance with all of the practice’s policies and procedures (including confidentiality, information governance and infection control), as well as the Staff Handbook.

Responsibilities

Full job description

We have vacancies in Brill, Chinnor and Princes Risborough.

Primary responsibilities include:

Provide a friendly patient-centered reception service, communicating appropriately with patients who need help and reassurance. Assisting them in the request for an appointment via our online Klinik portal.
Signpost and book patient appointments with the appropriate healthcare professional, navigating EMIS and utilising the appointment system.
Receive and deal with telephone enquiries and take action or pass on messages as appropriate.
Provide information and non-clinical advice, resolving problems where possible. Flagging anything out of your scope to the on-site clinician.
Registering new patients, ensuring they fall within our catchment area.
Ensuring that any communication that is urgent for the day has been actioned accordingly, this may be from the District Nurse Team, via Practice Note on EMIS, Palliative Care, Nursing Home etc.
Administer requests for repeat prescriptions or handing out repeat medication (site dependent)
Ensure all information is correctly entered on the computer system including scanning/filing incoming letters into patient records via Docman.
Contacting patients, where requested, regarding test results, making appointments etc
Maintaining administration tasks such as keeping on top of registration packs, medication slips, appointment slips etc.
Supporting colleagues in carrying out premises checks, such as monthly fire extinguisher checks/weekly fire alarm checks/tap running for legionella’s.
Ensure patients are charged appropriately for any private services and accounting for the money taken.
Actively promote practice developments and initiatives to patients, for example electronic prescriptions (EPS), Patient Access and Klinik to request an appointment.
Follow all practice protocols/procedures/guidelines
Suggest process improvements that can be made to the practice systems
Ensure that you are working in accordance with all of the practice’s policies and procedures (including confidentiality, information governance and infection control), as well as the Staff Handbook.