Experience:

• Administrative Assistants & Receptionists: 1 year (preferred)
• General Practice or Healthcare environment: 1 year (preferred

Education:

• Education to GCSE level, including English and Math

MAIN DUTIES OF THE JOB

To be the first point of contact for patients over the telephone and in person, making appointments, care navigating and dealing with routine queries. Preparing patients’ repeat prescriptions and dealing with prescription queries. Accurately filing and scanning patient data. Providing administrative support in accordance with practice protocols.

DUTIES AND RESPONSIBILITIES

Provide exceptional service to our patients at the reception desk, updating computer on patients’ arrival and dealing with a range of routine queries including prescription requests. Problem-solve issues within competency (with senior staff always available for support). Concentration is required to deal with patients’ requests and there is occasional exposure to difficult/demanding situations.
Prepare consulting rooms replenishing stationery and ensuring rooms are neat and tidy.
First point of contact for patients who telephone, managing appointments, dealing with routine queries, giving results etc where more senior staff are always available.
Processing routine requests for repeat prescriptions with guidance from office manager as per protocol ensuring accuracy.
Retrieve, scan and file medical records as required ensuring accuracy.
Daily allocating of pathology results to appropriate GP and contacting patients as per protocol.
Preparing files for all new patients.
Updating practice systems with data gathered from a variety of sources e.g hospital letters, through scanning, electronic links and Cervical Screening Wales ensuring accuracy.
Monitor registration links in accordance with practice protocol.
Demonstrate duties to new staff.
Participate in the development of protocols through contribution to staff meetings.
Summarising of clinical records under supervision of office manager ensuring accuracy.
Accept responsibility for own development and update PDP as appropriate.
Liaise with and support all members of the primary care team.
Alert the Management Team to issues of quality and risk.
Salary:
· £23,848.50 per annum pro rata depending on experience

Benefits:

• NHS pension
• Free flu jabs
• Sick pay
• Generous annual leave allowance
• Uniform
• Monday to Friday, No weekends

Experience:

• Administrative Assistants & Receptionists: 1 year (preferred)
• General Practice or Healthcare environment: 1 year (preferred)

Education:

• Education to GCSE level, including English and Maths

Job Type: Full-time
Pay: £23,848.50 per year

Language:

• English (preferred)

Work Location: In perso