WHAT WE’RE LOOKING FOR

Essential:

• Customer-facing experience with outstanding communication and interpersonal skills.
• Exceptional organisational, prioritisation and time management abilities.
• Ability to remain calm, adaptable, and professional under pressure.
• IT literacy, including Microsoft Office and confidence learning new systems.
• A genuine desire to deliver the highest standards of customer care.
• A natural ‘problem solver’ seeking solutions pro-actively

Desirable:

• Experience working in a healthcare setting.
• Typing skills and knowledge of diary management systems.
• An interest in health and wellbeing.

WE ARE LOOKING FOR A FRIENDLY, PROFESSIONAL, AND SUPER ORGANISED RECEPTIONIST & ADMINISTRATIVE ASSISTANT TO JOIN OUR WELCOMING CLIENT CARE TEAM AT GOPHYSIO IN CHANDLERS FORD. AS THE FACE OF OUR BUSINESS, YOU’LL PLAY A VITAL ROLE IN ENSURING THAT EVERY PATIENT AND VISITOR EXPERIENCES THE WARMTH, CARE, AND PROFESSIONALISM WE PRIDE OURSELVES ON.

This is a varied, customer-facing role involving reception duties, diary management, patient bookings, payments, and supporting our clinical team with essential administrative tasks. You’ll thrive in a busy environment where attention to detail, efficiency, and exceptional people skills are key.

WHAT YOU’LL DO

• Be the first point of contact for all patients, providing a friendly, helpful and efficient service.
• Manage appointment diaries, optimise diary occupancy and convert enquiries into bookings.
• Handle patient enquiries in person, by phone and email.
• Process payments, manage invoicing and assist with stock management and marketing tasks.
• Support clinicians with administrative duties and assist the Practice Manager with daily operations.
• Maintain a clean, hygienic and welcoming environment for patients and staff.
• Actively promote goPhysio services, packages and offers.