ABOUT US:

Gower College Swansea is one of the largest colleges in Wales with a strong reputation for high quality teaching and learning. We have six campuses across the city with over 4,500 full time learners and 10,000 part time learners. We currently have a turnover of over £50 million making us a major employer in the region with approximately 1,000 staff.
At Gower College Swansea we are passionate about investing in our staff and looking after their wellbeing to ensure they feel supported in work and also at home.

THE ROLE:

Based primarily at reception, the key focus will be to act as the first point of contact for internal and external customers and students and to offer advice and guidance that includes all areas of learning support, both face to face and over the telephone, delivering excellent customer service and promoting Gower College Swansea.

• £12.80 - £13.07 per hour
• Llwyn y Bryn Campus
• 15 hours per week over two days
• Term time. 38 weeks per annum

KEY RESPONSIBILITIES:

• To be responsible for the daily reception duties as specific to the appropriate campus, to include answering calls and responding to emails.
• To be the first point of contact for greeting all visitors both internally and external - for example logging and issuing visitors passes and signposting accordingly.
• To be the key point of contact for all enquiries including incoming calls to the campus and transferring or taking messages as required, and the enquiries email.