EXPERIENCE

Experience of working with the general public - Essential
Experience of administrative /Receptionist - Essential
Experience of working in a health care setting - Essential

SKILLS

Excellent communication skills (written and oral) - Essential
Strong IT skills - Essential
Clear, polite telephone manner - Essential
Competent in the use of Office and Outlook - Essential
Systmone -Desirable
Effective time management (Planning & Organising) - Essential
Ability to work as a team member and autonomously - Essential
Good interpersonal skills - Essential
Problem solving & analytical skills - Essential
Ability to follow policy and procedure - Essential

The following are the core responsibilities of the Receptionist/Administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
· Typing letters, reports and associated documentation as required
· Liaising with external agencies such as hospitals and community services,
ensuring referrals are processed efficiently
· Manage all enquires in an effective manner
· Maintain an accurate referrals database
· Process calling letters as requested
· Scanning of patient related documentation and attaching scanned documents to
patient’s healthcare records
· Input data into the patient’s healthcare records as necessary
· Process referrals using the electronic referral system (ERS)
· Process requests for information i.e. SAR, insurance / solicitor’s letters and DVLA
forms
· Process patient letter requests and invoice for private work accordingly
· Answer incoming phone calls, transferring calls or dealing with the callers request
appropriately
· Manage all administrative queries as necessary
· Carry out system searches as requested
· Maintain a clean, tidy, effective working area at all times
· Support all clinical staff with general administrative tasks as requested
· Undertake new staff training
The person specification for this role is detailed below.