Main Duties and Responsibilities 1. Reception Duties: Manage patient appointments efficiently, including face-to-face, telephone, video, and triage bookings with GPs, nurses, and other healthcare professionals. Book a variety of healthcare appointments, such as minor surgery, antenatal/postnatal care, family planning, asthma, diabetes, ECGs, anticoagulant monitoring, and home visits. Greet and assist patients in person and by phone, maintaining a friendly and professional manner at all times.
Keep the reception area clean and welcoming, and follow procedures for urgent appointments, new registrations, and temporary residents. Handle payments for private services, issue receipts, and respond to patient queries and requests. Process requests for home visits, ambulance transport, prescriptions, and care navigation to ensure patients see the right person at the right time. Complete opening and closing duties, and operate the telephone system, including out-of-hours processes.
Undertake other tasks appropriate to the role, as delegated. 2. Administrative Duties: Process and distribute incoming/outgoing mail, scan documents, photocopy, file, and handle emails. Maintain stock levels, prepare meeting rooms, and ensure clinical rooms are equipped and ready for use.
Support patient record management, recalls, e-referrals, NHS Health Checks, insurance/medical report requests, and AccuRx queries. Input relevant patient data (e.g., disease codes), manage registrations and GP2GP transfers. Liaise with hospitals, pharmacies, and other healthcare providers to support patient care and continuity. 3.
Flexibility and Shift Work: The successful candidate must be flexible and willing to support the team during busy periods, covering for sickness and annual leave when needed. Shift patterns may vary and can include working from 7:45am or finishing up to 6:45pm, depending on rota requirements. 4. Health & Safety: Follow all health and safety policies and procedures.
Use security measures, maintain a clean and safe environment, manage risks, and report any concerns. Undertake regular training and updates on health and safety practices. 5. Equality & Diversity: Treat all patients, carers, and colleagues with respect, dignity, and without discrimination.
Support a welcoming, inclusive, and non-judgmental environment for everyone. 6. Personal and Professional Development: Participate in regular training, annual appraisals, and take ownership of your personal development. Support the learning of others and stay up to date with relevant skills.
7. Quality & Teamwork: Deliver high standards of care and service, take responsibility for your own work, and contribute to improving team performance. Collaborate effectively with internal and external colleagues to meet patient needs. 8.
Communication: Communicate clearly and respectfully with patients, carers, and colleagues. Adapt communication methods to support different needs and ensure understanding. 9. Service Improvement: Comply with all practice policies, procedures, and quality standards.
Take part in audits and service improvement initiatives to support the development of the practice

Please refer the Job description for details