Full job description

Job summary

An opportunity has arisen for a Receptionist/Administrator to work at the Abbey Meads Medical Group.

We are looking for an enthusiastic and experienced Receptionist/Administrator to join our busy, friendly GP Practice.

We are looking for someone to work 25-30 hours per week.

Main duties of the job

To assist and direct patients in accessing the appropriate service or healthcare professional To provide a courteous, efficient and effective reception service to all patients, staff members and outside bodies To ensure effective communication between patients and all members of the primary health care team To maintain and monitor the practice appointments system To collate, process and record information in accordance with practice procedures

About us

PCN Brunel 5 is made up of Eldene Surgery, Victoria Cross Surgery inc branch site Lakeside Practice and Abbey Meads Medical Practice inc branch site Penhill Surgery. The culture is encouraging, supportive, forward thinking and there is a commitment to continually improving the quality of healthcare focusing on its patients.

The Practice offers the following:

• High QOF Achievement, CQC rating - good
• SystmOne clinical system
• NHS Pension
• 4 weeks annual leave (pro-rata)
• Supportive induction period

Job description

Main Duties/Key Tasks:

Greet and appropriately direct all telephone callers and visitors to the practice

Process and distribute incoming mail when required

Take messages and pass on information

Book appointments

File and retrieve paperwork

Input/allocate data

Initiate contact with patients, other team member and health care agencies

Provide administration assistance to practice staff as required from time to time, including typing and photocopying

Ensure correspondence, reports, results etc., are scanned and assigned on the computer system on a daily basis and file or shred paper records according to practice procedures

Monitoring stationery and supplies and reporting to supervisor if low

Accept clinical samples according to practice procedures

Health & Safety duties

Provide refreshments for staff and visitors as required

Keep the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter

Act as chaperone in clinical consultations as required

Holiday and sickness cover for colleagues

Attend and participate in practice meetings as required

Participation in the buddy system for evening cover for colleagues

Competencies Required:

Courteous and efficient reception skills

Keyboard skills

Ability to follow a strictly regimented filing system

Attention to detail

Ability to follow instructions carefully

Good written and oral presentation skills

Mature outlook

Understanding of the need to maintain absolute confidentiality

Clear understanding of the importance of health and safety in the workplace

Daily Contacts:

Partners and other staff

Patients and their representatives

Health Visitors, District Nurses and other attached staff

NHS England and Hospital Trust staff

Staff from Social Services

Insurance companies and solicitors

Suppliers

Medical representatives

Health & Safety:

• The post holder will be expected to promote the safety and well being of staff and patients, as defined in the practice Health and Safety Policy, and will report any untoward occurrences or concerns.
• The post holder will ensure that patients, other staff and members of the public are not put at risk by any omission or action on their part.

Confidentiality:

• In the course of performing these duties the post holder will have access to confidential material about patients, staff and the practice as a business organisation. All such information is to be treated as confidential.
• On no account must information relating to identifiable patients be divulged to anyone other than authorised persons, for example, medical, nursing or other professional staff, as appropriate, who are concerned directly with the care, diagnosis and/or treatment of the patient.
• Breach of this confidence may result in dismissal.

General:

The above duties are neither exclusive nor exhaustive and the post holder may be required to take on other duties as appropriate to the role

The Senior Partner/Managing Partner reserve the right to amend this job description in consultation with the post holder.

Person Specification

Experience

Essential

• Experience in a customer service role

Desirable

• Experience of working in a GP Practice
• Experience using SystmOne