JOB DESCRIPTION
Allens Caravans (Estates) Ltd are a family run business who own and operate Residential and Holiday Parks in the Midlands and Wales.
We are looking for experienced Reception Administrator’s to work at our Overstone Lakes Holiday & Residential Park, Ecton Lane, Sywell, Northampton, NN6 0BD
Reporting to the Office Manager, working as part of the reception team, over a 7 day period in a busy holiday park environment.
The main responsibilities of the role are:
- To provide a reception service. Promptly addressing and actioning all customer enquiries.
- Deal with Customer Queries and Complaints directing to the right channels.
- To take orders & payments for utilities, site fees & other services.
- To deal with telephone enquiries, messaging and redirecting calls as necessary.
- To efficiently update customer and business details. Maintaining effective filing in both hard and digital systems.
- To work closely with other Departments - Sales, maintenance, security, amenities and retail outlets.
- To support caravan sales & welcome prospective enquirers.
- To communicate verbally and formally to customers in respect of unpaid bills and compliance concerns.
- To retain the confidentiality of company & personal information and comply fully with all data handling requirements.
- To complete daily banking & reconciliation procedures.
- To adhere to all health and safety procedures.
- To perform general office skills and ad hoc tasks as directed by line management.
Core skills/requirements
- Previous Reception & Administration an advantage.
- Excellent interpersonal skills in a customer facing environment
- Strong communication skills both written and verbal
- Computer compliant. Competent in Word & Excel
- Flexibility to work in a team environment and to changes in routine and agenda
- Self-motivated with excellent organisational and planning skills
- Resilient and confident and with the ability to liaise at all levels of the business.
Job Types: Full-time, Part-time
Pay: £25396.80 PA (Pro Rata for Part-time)
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
Schedule:
- Bank Holidays
- Weekend availability
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Ability to Commute:
- Overstone Lakes Park, Ecton Lane, Sywell, Northampton, NN6 0BD (required)
Work Location: In person
Job Types: Full-time, Part-time
Pay: £12.21 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Weekend availability
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 25/04/2025
Reference ID: Reception Overstone Lakes Holiday & Residential Park, NN6 0B
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