RECEPTIONIST / ADMINISTRATOR

Location: Worcester
Rate: £13.30 per hour PAYE
Contract: Temporary
Hours: Full-time
Seven Resourcing is seeking a Receptionist/Administrator to join a busy office environment in Worcester. The successful candidate will deliver high-quality reception and switchboard services while supporting overall administrative operations. This role requires a flexible approach and excellent customer service skills to ensure smooth day-to-day operations.

ESSENTIAL SKILLS & EXPERIENCE:

• Recent experience in a similar receptionist or administrative role.
• Ability to stay calm and constructive in emergencies.
• Some experience of working to deadlines and prioritising workloads.
• Good interpersonal and customer care skills.
• Strong written and spoken English, with literacy and numeracy equivalent to GCSE English and Maths.
• Proficiency in basic Microsoft Word and Excel.
• Working knowledge of Health and Safety legislation.

DESIRABLE SKILLS & EXPERIENCE:

• Experience in facilities management or conference/event organisation.
• Experience analysing problems and implementing effective solutions.
• Previous experience providing excellent customer service.

• Provide a professional and welcoming reception and switchboard service.
• Assist in maintaining effective administration systems to support service delivery.
• Respond to customer enquiries, complaints, or breakdowns in service in a positive and constructive manner.
• Support coordination and communication with internal and external stakeholders.
• Provide statistical information to assist management in monitoring performance and implementing improvements.
• Offer guidance and advice on reception services to ensure compliance with policies and relevant legislation.
• Contribute to special programmes or projects as required.