JOB SUMMARY

The Avenue Practice provides care to patients in Brighton. We are a small, friendly team and are all passionate about doing the best for our patients. We are looking for a number of new Receptionist/Administrators to join us in our mission to provide high quality care to our patients.
You will be the first point of contact for patients and visitors delivering, so a friendly and caring personality is a must!
We are open Monday to Friday, 08:30 to 18:30. A shift pattern will be agreed with you to encompass these core hours. There may on occasions be a requirement to work on a Saturday, but you will have notice of when this would be.
You will be reliable and work flexibly, act on your own initiative and use your judgement in prioritising key and urgent tasks.
As you can imagine, we deal with highly personal and confidential date, so you will exhibit a high level of confidentiality, sensitivity and awareness to this. Excellent skills of tact and diplomacy must be used to ensure that the confidential nature of the work done here is maintained at all times.
You will have previous experience in dealing with the general public and possess excellent social skills and the ability to deal with our patients in a sensitive, calm and non judgemental manner on a daily basis by face to face, telephone and email.
There will be opportunities for training and development and you will attend courses as deemed necessary for the efficient running of the reception/administrative areas of the practice.
Finally you are required to have a good standard of general education including Maths, English and IT skills together with the ability to work in an organised and efficient way.

• Act on own initiative, within broad procedural guidelines and without direct supervision.
• Undertake activities within the reception/administrative area.
• Undertake patient registrations.
• Liaise with Secondary Care, Social Services and other teams as necessary.
• Ensure efficient service delivery to patients.
• Ensure effective time management and workload prioritisation.
• Participate in staff duty rota and arrangements for appropriate substitution during staff absence.
• Promote good staff relations and motivation.
• Provide effective communication mechanisms with all public and professional users of the practice - either face to face, over the telephone, in writing or by electronic mediums.
• Maintain inventories and arrange replacement of stocks as required.
• Ensure strict adherence to the practices computer security protocols.
• Ensure the filing system is maintained.
• Participate in internal and external training events as required.
• Use own initiative to effectively organise own work and that of the reception/ administrative staff within the team.
• Ensure building security arrangements are implemented.
• Ensure that complaints from patients are brought to the attention of the Practice Manager.