Telephone Duties Making appointments and signposting patients to appropriate services Taking requests for prescriptions/passing on relevant information to prescription clerk Giving out results under guidance Ambulance transport bookings Home visit requests Deal with general enquiries and complaints Contacting other providers Reception Duties Register new patients and temporary residents Greet and direct patients and visitors Making appointments and signposting patients to appropriate services Handing out prescriptions Managing online requests from patient Ensure outstanding queries are explained and handed over to next shift, as necessary Respond to needs of the clinical team Collect payments from patients for non-NHS services Deal with general enquiries and complaints Filing Pulling Lloyd George envelopes when requested by doctors, then filing away Prescriptions (when Prescription Clerk not available) Dealing with requests for repeat prescriptions Raising prescriptions as per Practice protocols Dealing with queries relating to repeat prescriptions General Input and extract information from Practice computer system Observe health and safety guidelines at all times General housekeeping (e.g. keeping reception and waiting areas tidy) Make refreshments for other team members, participate in washing up Follow all guidelines relating to Infection Control as per Infection Control Lead Any other reasonable duties as necessar

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