Get involved in the Great British Staycation by joining our team and helping make our customers’ holiday dreams come true. An excellent opportunity to join the park as we invest in park improvements and look forward to a fun-filled season with our customers. So if you love holidays (who doesn’t!), can keep enthusiastic and energetic on busy days, and are passionate about delivering high standards, then we want to hear from you.
Salary: £11.44 per hour (age 18+), £7.58 per hour (age 16-17)
Contract Type: Seasonal
Hours: Variable hours. Shifts will include weekends and bank holidays.
Location: Riverside Leisure Park, South Rd, Wooler NE71 6NJ
About the Role: Our passionate, customer-focused and friendly reception team are instrumental in ensuring that all our customers and visitors are welcomed to the Park, have all the information needed to enjoy their stay and leave following a positive engagement with the Verdant experience. They also handle queries and issues, liaising with the accommodation, maintenance and other teams on park to ensure our customers are enjoying their time with us and any problems that may arise are dealt with promptly and professionally.
Typical duties and responsibilities include:
· Welcoming our owners and guests, handling their queries in a professional and timely manner
· Cash handling: processing payments, assisting with the cashing up of the reception till
· Ensuring that Welcome Packs are ready for arriving customers
· Maintaining knowledge of the parks and the facilities that the area offers in order to provide customers with a first-class service.
· Participating in and being actively involved in promoting park facilities, products and activities
· Any relevant administrative duties as required
· Answering the phone: handling queries, taking messages, ensuring that the correct information is provided at all times
About the Person: We are looking for someone with previous experience in a customer-facing role and excellent customer service skills. You will need to have good IT skills with the ability to pick up new IT systems quickly and efficiently. Good administration and communication skills are essential. Experience in a reception environment, or within the tourism/leisure industry would be advantageous but not necessary.
Skills and experience required:
· Demonstrable skills in providing excellent customer service
· Excellent communication skills
· A friendly, helpful and professional attitude and personal presentation
· The ability to organise and manage multiple tasks and responsibilities at one time
· Experience with using basic computer software such as Microsoft Word, Excel, Outlook, or the ability to pick up these skills quickly

Benefits: When you join Team Verdant you will be working in a fun and collaborative environment. You can also take advantage of some fantastic benefits including:

• Online discounts for shopping, dining, and travel.
• Up to 30% off park breaks for you, your friends, and family.
• Discounted use of on-park facilities, including restaurants and activities.
• 24/7 confidential counselling and advice line.
• Monthly recognition and reward programs, including our ‘Stars’ awards.
• Opportunities to get involved in sustainability and charity initiatives

About the Company: Verdant Leisure own and operate holiday parks in some of the UK’s most picturesque spots across Scotland and England. Each of our parks are unique with plenty to offer, whether its beach-side or countryside, self-catering holidays or holiday home ownership, entertainment in our bars and restaurants or a relaxing swim in our pools. We are passionate about our customers and work hard to ensure they have the best possible experience at our parks.
Verdant Leisure is an equal opportunities employer and a member of the Disability Confident scheme. Please contact us if you require any information in an alternative format.
Want to know more? Give our HR team a call on 01524 239665 or head on over to our careers page to see what being a member of Team Verdant is all about: www.verdantleisure.co.uk/join-team-verdant
Job Type: Temporary
Pay: £7.58-£11.44 per hour
Work Location: In perso

Please refer the Job description for details