JOB OVERVIEW

This role will be to provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, via telephone or electronic communications. It will require the post holder to undertake a variety of administrative duties to assist in the smooth running of the practice and provide support to clinical staff and other members of the practice team. They will also assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. The applicant will be line managed by the Admin Team Lead who oversees the reception team.

EXPERIENCE

• Previous experience in a receptionist or administrative role is preferred but not essential.

QUALIFICATIONS

• Educated to GCSE level or equivalent (GCSE English and Maths at grade C or above as a minimum requirement)
  If you are a motivated individual who thrives in a dynamic setting and possesses the required skills, we encourage you to apply for this exciting opportunity as a Receptionist.

• Answering calls, amending and making appointments.
• Ensuring that appointment bookings are well-managed, a safe high-quality service is delivered to our patients.
• Patient queries are answered in a timely manner either via Accurx, email or post.
• Ensuring administrative work is completed to a high standard; Tasks include repeat prescription processing in accordance with practice policy. Patient registrations and deductions on SystmOne.
• Opening and locking of the practice and maintaining security in accordance with practice protocol.