Our Receptionist / Admissions Officer will monitor and effectively manage day case and inpatient waiting lists for the Ophthalmology Speciality adhering to waiting list policies and procedures. They will book Ophthalmology lists in an efficient and effective manner ensuring the maximisation of resources, while working in partnership with trust colleagues (clinical and non-clinical) to ensure that the delivery of patient centred services.
They will provide a range of administrative and clerical duties in support of the efficient and effective running of the booking office service and to optimise the experience of the patients using the service.
Fully manage day-case and inpatient waiting lists achieving Trust and national standards. Adhering to the Trust’s patient access policy, inputting patient operation information into IHCS, Galaxy and mediSIGHT in a timely fashion
Book outpatient pre-assessment, laser and minor op appointments, macular injection slots and manage glaucoma investigations in a timely manner in line with the admission process and be responsible for setting up and closing outpatients’ clinics on IHCS.
Provide the first point of contact for written and telephone enquiries on all aspects of waiting lists and clinics (pre-assessment, minor op and laser). Be able to communicate sensitively and patiently when explaining waiting list and clinic procedures to patients and relatives.
Liaise with consultants on waiting list management in order to meet targets, to include negotiating extra lists with the Admin Team Lead, Practice Manager and Operational Manager
Answer telephone calls and enquiries in an efficient manner ensuring an appropriate follow through and using initiative to deal with all enquires
Arrange admission dates and clinic appointments ensuring patients are seen at appropriate times and in accordance with the patient access policy, recording any earliest reasonable offer dates and patient available from dates
Assist the Admin Team Leaders with validating pathways and ensuring breaches are identified and escalated.
Our Ophthalmology department consists of 13 Consultant Ophthalmologists, 2 Associate Specialists and 1 Specialty Doctor. There are also junior doctors ranging from ST1s to ST8s including Belgium Fellows. The Orthoptic department consists of 1 Head Orthoptist and an orthoptist team; as well as Allied Health Professionals and Specialist Nurses.
Our department is supported by a Practice Manager, 2 Admin Team Leaders, a team of B3 and B2 secretaries plus B3 supervisor and receptionists/admissions.
Our Ophthalmology service is very busy, and the admin teams are key to ensure things run smoothly and efficiently. It is therefore imperative that each member of the team works well under pressure and as a team player but equally as important that they are able to work independently and prioritise workload effectively.
One of the main rewards of this role is knowing you have made a difference and enhanced a patient’s experience within the Ophthalmology Department.
This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care

Please refer the Job description for details