AG Hotels Group is seeking a Receptionist to join our front office team at our Casa Mere Hotel, Knutsford.

• Assist guests with inquiries, requests, and provide information about the hotel and local area
• Handle guest complaints or issues promptly and professionally
• Maintain the front desk area, ensuring it is clean, organized, and presentable
• Perform audit and ensure the safety and security of guests and the premises
• Help during dinner service
• Perform administrative tasks, such as updating guest records
• Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction
• Handle emergency situations and follow appropriate procedures
• Any other task as requested by the Line Manager

REQUIREMENTS:

• Previous experience in a similar role is preferred but not essential
• Basic computer skills
• Excellent interpersonal and communication skills
• Strong customer service orientation
• Ability to handle multiple tasks and work under pressure
• Attention to detail and problem-solving skills
• Availability to day shifts, including weekends and holidays
• Professional appearance and demeaner

Please refer the Job description for details