AG Hotels Group is seeking a Hotel receptionist to join our front office team at The Crossway Hotel, Coventry. We are looking for a hotel receptionist who is passionate for customer service and embodies the spirit of hospitality in everything they do. Come be our front desk team, where you’ll create unforgettable experiences and leave a lasting impression on our cherished guests!

1. Greet guests as they arrive, ensuring smooth check in and check out
2. Manage room reservations and ensure that all guest information is accurate and up-to-date
3. Process guest payments and ensure that all financial transactions are accurate and secure
4. Respond to guest inquiries and requests for assistance in person and over phone
5. Report any health and safety issues/ maintenance issues to the relevant department
6. Collaborate with other departments within the hotel to ensure that all guest needs are met and exceeded