ABOUT CARLIGHT:

At CARLIGHT, we pride ourselves on providing exceptional service in the caravan and trailer industry. As a leading dealership, we offer European caravans, trailers, and outstanding customer service. We are looking for a motivated and versatile Receptionist / All-Round Administrator to join our team at our Girraween office.

KEY REQUIREMENTS:

• GHL CRM Expertise: Familiarity with or the ability to quickly learn GHL CRM functions, including lead management, task automation, email/SMS communication, and customer data management.
• Strong Communication Skills: Excellent written and verbal communication skills for customer interaction across various channels.
• Customer Service Focus: Previous experience in customer service with a problem-solving mindset and a focus on customer satisfaction.
• Adaptability: Ability to adapt to new tools and systems, with a proactive attitude toward learning and using GHL CRM features.
• Attention to Detail: Accuracy in updating and maintaining customer records in GHL CRM.
• Drivers License: A valid driver’s license and a willingness to tow caravans (training available).
• Weekend Availability: Flexibility to work weekends once a month for trade shows.
• Team Player: Ability to work independently and collaborate effectively across departments, ensuring smooth operations.

As the first point of contact for our customers, you will play a key role in supporting both our sales and service teams, ensuring that every interaction is smooth and productive. You will be primarily working with our CRM system and AI-driven tools to handle inbound and outbound communications across emails, SMS, and phone calls. You will direct inquiries to the appropriate departments, including Marketing, Handover, and Operations.

Your responsibilities will include:

• Customer Communication: Answering and directing customer inquiries across sales and service through phone, email, SMS, and face-to-face interactions.
• CRM Management: Using the GHL CRM system to track customer interactions, update contact details, and ensure smooth communication through automated workflows.
• Lead Management: Following up with leads as part of the defined sales process, ensuring timely and consistent follow-up to drive conversions and sales.
• Task and Appointment Management: Scheduling appointments and service requests within the GHL, and using task management features to keep track of follow-up actions.
• Automation: Utilising GHL’s automation tools to send reminder emails, confirmations, and follow-up messages for sales and service appointments.
• Customer Data Management: Ensuring customer records are kept up-to-date in the CRM, tracking sales and service progress, and generating reports as needed.
• Cross-Department Communication: Directing customer inquiries to the Marketing, Handover, and Operations teams, ensuring that all customer needs are efficiently addressed.
• Problem Solving: Actively engaging with customers to understand their issues and providing solutions that meet their needs.
• Trade Show Support: Attending trade shows once a month (weekends), where you may also assist with the transportation of caravans.