Evedale Care Home is in a quiet Coventry neighbourhood, close to shops and public transport for easy visiting. We provide residential and nursing care, including support for complex medical needs. Specialist teams deliver 24-hour care and nursing dementia care with compassion and expertise
We are seeking a Receptionist for administrative support and front-line customer service, ensuring smooth daily operations while assisting residents, their families, colleagues, visitors, and suppliers with professionalism and care

REQUIREMENTS:

• Prior experience in a receptionist, admin, or care environment preferred.
• Strong communication and interpersonal skills with a compassionate approach.
• Use computer systems and office software confidently for admin tasks.
• Understand basic safeguarding and data protection principles.
• Experience using computer systems and office software confidently for admin tasks.
• Experienced in handling confidential information in line with GDPR and care home policies.
  Job Type: Part-time
  Pay: £12.50 per hour
  Expected hours: 18 – 24 per week

Benefits:

• Company pension
• Free flu jabs
• Free parking
• On-site parking

Work Location: In perso

• Greet residents, families, staff, and visitors warmly, ensuring they feel comfortable and directing them to the appropriate areas.
• Answer incoming calls, take messages, and respond to inquiries in a timely and professional manner.
• Manage emails and forward relevant information to the appropriate team members.
• Ensure the reception area is tidy, organised, and welcoming, creating a positive first impression for visitors.
• Assist with various admin duties such as filing, scheduling appointments, updating resident records, and managing mail.
• Coordinate and schedule meetings or appointments for residents, staff, and visitors, ensuring accurate communication and timely reminders.
• Ensure all visitors sign in to the home via the digital signing platform
• Manage deliveries and ensure packages are received, logged, and distributed appropriately.
• Adhere to all health and safety policies and procedures, ensuring a safe environment for residents and staff.
• Address concerns or questions from residents or their families, escalating matters to senior staff when necessary.